For quite some time now, users have been complaining that iTunes has been deleting their music files without their okay. The data in question would simply disappear, never to be seen again. Now, the company has finally chosen to acknowledge the issue by releasing a statement to iMore:
In an extremely small number of cases users have reported that music files saved on their computer were removed without their permission. We’re taking these reports seriously as we know how important music is to our customers and our teams are focused on identifying the cause.
Apple notes in the statement that even though they couldn’t reproduce the same issues various users have had, they’re still releasing an update to iTunes that should fix the bug:
We have not been able to reproduce this issue, however, we’re releasing an update to iTunes early next week which includes additional safeguards.
If you experience this issue yourself, Apple wants you to contact AppleCare:
If a user experiences this issue they should contact AppleCare.
It’s still unclear exactly what is causing this issue. It’s been said that Apple Music and iTunes haven’t been seeing eye-to-eye which is leading to the replacement of local music files stored in the latter with others which are normally incorrect from the former. However, this still hasn’t proven to be the exact cause, what with some reporting it was iTunes Cloud Library’s fault. Nonetheless, this problem should be fixed early next week when that new iTunes update comes out. Let’s not get our hopes up about it, though…